Frequently Asked Questions
lb77 Q&A Centre
Find answers to all your questions about deposits, withdrawals, accounts, and responsible gaming.
Welcome to lb77. This FAQ page organises the most common questions from Bangladeshi players into four sections — responsible gaming, withdrawals, account-related topics, and deposits. Every answer is kept direct and brief so you can find solutions quickly. If you still have questions, reach out via our 24/7 live chat or email.
Responsible Gaming
There are some warning signs to watch for: spending more money than your budget allows, placing bigger bets to try to recover losses, skipping family time or work to play, and being unable to stop playing. If you notice these signs, visit lb77's responsible gaming page or speak with our support team.
Yes, lb77 offers cooling-off and self-exclusion options. A cooling-off means temporarily suspending your account for a set number of days, while self-exclusion means keeping yourself away from the platform for a longer period. To use either option, contact 24/7 live chat — the support team will assist you in Bengali.
lb77 is for users aged 21 and above only. Participation by minors is strictly prohibited. If age cannot be verified during account review, the account will be closed and deposited funds will not be refunded.
Yes, as part of responsible gaming, lb77 lets you set daily, weekly, or monthly deposit limits. This is an effective way to keep your spending in check. Contact support chat to set or change your limit.
Reaching out to mental health organizations in Bangladesh and seeking support from family and friends is the best step. You will find more information and guidance on our responsible gaming page. lb77's support team is also ready to point you in the right direction.
Withdrawals
lb77's welcome bonus requires a 20x wagering requirement to be met. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets using the bonus funds — after that, any winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only.
Withdrawals on lb77 are generally processed within 10 to 45 minutes. Occasionally, verification or banking processes may take a bit longer. If the wait time has passed, let us know via live chat.
No. On lb77, withdrawals can only be made to the bKash, Nagad, Rocket, or Upay number that is registered in the account holder's own name. Sending to a third-party account is not permitted for security reasons and is a violation of the platform's rules.
The minimum withdrawal amount on lb77 is ৳800. Withdrawal requests below this amount are not processed. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Account Questions
Usernames must generally consist of a combination of English letters and numbers, and are difficult to change once chosen, so pick carefully. Keep your password strong — use a mix of uppercase and lowercase letters, numbers, and special characters. Never share your password with anyone.
First, check that your username and password are correct. Clear your browser cache or cookies and try again. Turn off Caps Lock if it is on. If the problem persists, look for the password reset option on the lb77 Login page, or notify the support team via live chat.
Yes, lb77 is accessible from any device's browser. Logging in from a new device for the first time may trigger a verification step for security purposes. Keep your registered email or mobile number handy so verification can be completed quickly.
No. Under lb77's rules, each player may open only one account. If multiple accounts are detected under the same person's name, all accounts may be closed and the accumulated balance may be forfeited.
Use the "Forgot your password?" option on the lb77 Login page. You will receive a reset link or OTP via the email or mobile number provided during registration. If you have trouble, contact live chat directly or email [email protected].
Deposits
lb77 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for all methods is ৳100.
To deposit with Nagad, first log in to your lb77 account and go to the deposit section. Select Nagad and enter the amount (minimum ৳100). Send money from your Nagad app to the displayed Nagad number, then submit the transaction ID. Your balance is usually updated within a few minutes.
First, wait a moment as network delays can sometimes cause a short lag. If more than 30 minutes have passed, contact live chat or email [email protected] with your transaction ID or a screenshot. Providing accurate transaction details will allow the team to resolve it quickly.
Yes, making your first deposit via bKash or any other approved method will earn you a 100% welcome bonus — up to ৳20,000. For example, depositing ৳1,000 via bKash will get you an extra ৳1,000 in bonus, bringing your total to ৳2,000. Activate the bonus option at the time of deposit to claim it.
You can deposit from as little as ৳100. The welcome bonus is 100% of your first deposit but is capped at ৳20,000. Even if you deposit ৳20,000 or more, the bonus will not exceed ৳20,000. For example, depositing ৳42,000 gives a bonus of ৳20,000, making your total balance ৳62,000.
Still have questions?
Our support team is by your side seven days a week, twenty-four hours a day. Talk to us directly in Bengali.
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